Tesco is the most successful supermarket chain in UK Essay Example for Free

Tesco is the close successful supermarket chain in UK turn outTesco is the most successful supermarket chain in UK because of its puff up-known good services and convergence musical note. To maintain this devotion, they go greater lengths to improve and sustain tint.Tesco define quality assurance and quality control as an ongoing approach to providing 100% customer satisfaction by providing error let loose, waste free and accident free reapings and services.To establish this quality process, each functions attention staff attends conflicts every day on total quality management and on leadership of quality between functions to achieve objectives. Within the company, a quality gain team meets weekly to lead and admonisher the quality process. The organisation as a whole has principles that it operates on to ensure quality mainly * A must to meet customer requirements and satisfaction all the meter* Prevention of defects and errors of any kind* Measurements to verify the processes atomic number 18 meeting requirements as intendedImproving quality in products is done in many ways. Starting with products produced by Tesco itself to meet their customer needs, products be inspected and time-tested at various points during production. Staff be highly trained to maintain quality and besides accommodate personal hygiene so that they dont contaminate the products with germs. The products also have expiry dates which also monitored so that the run out ones be quickly removed. Most fresh products are not sold subsequently 24 hours solely instead removed and replaced with new ones. The place is regularly cleaned to maintain hygiene. The quality control assurance management is touch with detecting and cutting out the products that fall below set standards. This process takes place after these products have been produced. attri only ife control is carried out by Tesco employing quality control inspectors. Inspection and testing are the most common methods Tesco uses to carry out quality control.Quality assurance occurs both during and after the event, and is concerned with trying to stop faults from happening. Quality assurance is concerned with making sure products are produced to satisfactory standards. Quality assurance is the responsibility of the workforce working in teams. Quality standards should be maintained by avocation steps set out in Tesco quality assurance system.Tesco produce their very own prefatorial household products to satisfy the needs of various consumers. There are various processes involved in adding look on in the process of their products. Tesco add prize to their products by adding more information on the products.Even when a product remains the same, packaging information may have to be altered because of a swap in legal requirements, changes in nutritional concepts, or advances in food preservation and cooking. For example, a product might have its packaging altered to indicate that it could be suitable for microwave cooking. It will consequently be necessary to test the product in their laboratory. Here they insert fibre optic probes into the product. This allows Tesco to monitor the temperature of the product whilst it is cooking, in order to ensure that it reaches a high enough temperature for it to be consumed with safety and this is how Tesco adds value to its goods so that customers are tempted and attracted to buy them.Quality SystemsTesco products are continually monitored and tested for their quality and customer acceptability this is their product evaluation. Tesco staff and management procedures are also monitored to ensure that they maintain the highest standards this is quality assurance. Below are the quality systems which Tesco use in their production process to add value.Total Quality Management (TQM) this is the most complete and complicated form of operations management. It is concerned with encouraging everyone in the workplace to think close to q uality in the business and use different management techniques within each department. Tesco does not arrange any particular system of standards such as BS5750 or ISO9000. This is because they set their own standards through product specifications, detailed analytical specifications and codes of practice manage preventing diseases from entering the food chain. Within the product process, they also comport their suppliers to have identified the critical points in the production process controls and premises by one of their technologists. However, if a supplier chooses to use BS5750 or ISO9000 as part of its discipline, they have no objection whatsoever. So accordingly Tesco uses its very own quality standards to produce and sell its products.In terms of services, Tesco staff are well trained to deal with customers even in the most difficult moments when they are angry. They are unendingly evaluate to be polite, smile when serving customers and also say bye after serving them. T o enforce this, they are regularly monitored by managers and supervisors and anybody not obeying the regulations faces disciplinary action.Tesco not only has well trained staff but also a whole lot of other things including free car parks with easy rag for shoppers who have cars, free wide trolleys with special seats for babies and young children, special tills for the disabled people which also decreases long queues, the supermarkets are well organised that a shopper can easily find what they are feel for and also the chances of getting lost around the places are very minimal, they have got staff always standing(a) by to help, tight security with guards and CCTV cameras to maintain customer safety, some stores have free busses that customers can use, childrens touch areas so that they dont get so bored, it has got online orders where customers make their orders and get free delivery to their door steps, shops are always open to make it more reliable for customers to shop, some s tores are open twenty four hours a day and many are adopting this idea, chairs around the place which customers can sit on when tired, free loyalty cards for customers who wish to sign up therefore saving on their shopping, Tesco not only provides westward food but also ethnic foods to cater for the ethnic minorities, free scanners that shorten queues, special offers like buy one get one free, there is a variety of product s in the stores, more facilities including-cafs-photo processing-phone services-electric, books, music video stores-petrol stationsCTesco is definitely meeting its quality objectives. They have been awarded quality prices and granted as the best supermarket chain in the country. Their sales are always growing and the only time they fall is when the whole economy is not doing well which bureau people are in recessions. Because the business is able to deliver good quality services and products, it is more and more expanding with stores all over Europe and also b eing the first UK supermarket chain to expand into Asia.